Hosting FAQs
 
Q.1: How do I use FTP?
The easiest way to transfer files to your site is to use a File Transfer Protocol (FTP) utility. Often, FTP clients are bundled with your Internet service provider package. Your FTP username and password will be sent to you in your email. After you connect to the FTP server, you can directly access the directory containing your files by entering the File Manager. You'll be able to see the files in your directory, as well as edit them, delete them, rename them, and more.

For more queries on FTP refer to the link below

http://kb.indiana.edu/data/aerg.html
 
Q.2: What are some publishing tools that use FTP?
Any HTML publishing tools use FTP. Some commonly available Windows and Macintosh programs that work with the FTP service are listed below.

Windows Publishing Tools:
Netscape Composer (part of the Netscape Communicator 4.0 package)
Frontpage 2.0 (part of the Microsoft Internet Explorer 5.0 package)
Macromedia Dreamweaver
Microsoft FrontPage 98 (Be sure to put a leading slash ("/") on all file paths. Also, FrontPage 98 creates subdirectories, which allow



you to organize your web site more easily.)
Microsoft FrontPage 2000 Microsoft Web Publishing Wizard (Be sure to put a leading slash ("/") on all file paths.)
Adobe GoLive
Adobe PageMill 3.0
Macintosh Publishing Tools:

Netscape Composer (part of Netscape Communicator 4.0 package) Microsoft FrontPage 1.0
 
Q.3: Do you provide web design?
Yes, definitely we provide professional web design, web development and search engine optimization services.
 
Q.4: Why don't any of the changes show up on my site?
First, make sure that you save the file in order to see any changes. You should see the changes when you click the "View" link next to the file name in your File Manager.

If you don't see the changes to your file when you access your web page, hold down the "Shift" key on your keyboard while clicking the "Refresh" or "Reload" button on your browser toolbar. This will completely reload your page and should show any changes you made.
 
Q.5: How do I upload files from my own computer?
You will find answers to this query in the Help section of the Ensim Control Panel. Click to select either Windows or Linux related help.

 
Q.6: Why is my file being denied?
Your file may be denied for one or more of the following reasons:

The file type is not supported.

The file size is too large.

The name of your file is invalid.

Here are some things to check before you post the file again:

Please visit our File Types List to view our supported file types.

Our FTP servers also check to see if the file being uploaded has the correct file extension. If you have a .bmp image and simply change the file extension to that of .gif or .jpg, our servers are setup to deny it. To convert a .bmp image to a .gif or .jpg image, you'll need to use an image-editing program.

We suggest that you try to keep your file sizes under 2MB per file. This will also decrease the time it takes for your visitors to view your files.
 
Q.7: Why am I unable to connect to the FTP server?
This may due to a line disruption. We request you to please try again at your convenience. Please also check the username and password you are using. They should valid and are case sensitive.
 




Q.8: When can I start hosting my site?
If your domain name linked to your hosting package is available and we've received your payment, your account will be activated within 24-48 hours. Your username and password will be mailed to you along with the link to access and host your own website.
 
Q.9: What is the difference between the Linux and the Windows hosting packages?
Both the Windows and the Linux hosting packages are available in different plans - Click here for more information.
 
Q.10: Are the sites on Windows and Linux different?
Depending on which Hosting plan you buy, you will be given access to the Windows or the Linux platform to manage and control your domain. Every Hosting package gives you access to the Control Panel. It is a web based control panel specifically designed for professional web hosting. It consists of a variety of easy-to-use tools and features to help you build and manage a professional, quality web site.

Linux hosted sites also support PHP and Perl while Windows hosted sites can support ASP, ASP.NET, PHP and Active Perl.
 
Q.12: If I have a domain with You, can we still take email services and web hosting from another service provider?
Yes, you can. We give you complete flexibility to pick and choose your services. However we don't really see why you would do that.
 


Q.13: Do you support CGI, PERL, XML, ASP?
Yes we do support all of the above.
 
Q.14: Where does one upload the site i.e. in which subdirectory?
Once you login, you can upload your site under the Mainsite HTML folder under the Home directory on the Linux server, or you could create subfolders under the same 'and wwwroot' or web root on the Windows server.
 
Q.15: What is the version of the OS you are using on your servers?
The OS for Windows is Windows 2003 Enterprise and for Linux it's Linux Red Hat Release Enterprise edition.
 
Q.16: Which SQL database is available on Windows and Linux, is it MS-SQL or MY SQL?
The database available on Windows is SQL AND MYSQL while the database available on Linux is MY SQL.
 
Q.17: How many tables can one create in a database and what's the maximum size allowed for one database?
The maximum space allotted for both files and database is 100 MB each.

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